Message mistake

After an ODSP recipient left her case worker a message asking about reporting employment income, she was surprised to discover her benefit entitlement was suspended. The worker had done this without even speaking to the woman – who was not actually employed, but only seeking information. She then could not reach the worker, and was worried she would not be able to pay her rent. Ombudsman staff contacted the ODSP manager, who ensured the suspension was lifted and the woman continued to receive her benefits.

Read about how we helped other people in our Selected cases.